Appointments

Please note Government changes mean from 20th July 2020, Telehealth GP providers are required to have an existing and continuous relationship with the patient in order to provide Medicare rebate-able Telehealth Services. Relationship is defined as having visited our Practice face to face in the last 12 months.

Standard billing Practices apply for Telehealth consultations.
Please call the practice for available appointments.
New Patients Always Welcome.

Making Appointments

Our practice operates on an appointment system with 15-minute time slots.

Appointments can be made in person at the receptions desk, by telephone or online via your computer or mobile phone.

If you require longer than 15 minutes, please ask at time of booking for a longer appointment. For example, if you have complex conditions, multiple issues and counselling. (you will be required to rebook for additional issues, if you have not requested a longer consultation)

On arrival, it is important to let reception staff know you are present by either presenting at the reception counter.

If your problem is urgent, e.g. chest pain or shortness of breath, please tell the receptionist immediately.

Emergencies can happen, causing unavoidable delays in the appointment schedule. We will endeavour to keep you up to date if we are running late.

Request an Appointment

New Patients

New patients are required to be at the practice 15 minutes prior to the doctor’s appointment time.

We require you to complete a New Patient Information & Consent Form and a Medical History form.

Prior to your doctor appointment you will see one of our nurses who will review your medical history and enter all the details into your medical file.

To ensure you are not delayed for the doctor appointment we ask that you download both forms and have them completed prior to your arrival at the clinic.

As of November 2024 - Full private fees will be charged for Saturday clinic bookings.

No discounted rate will be offered for Pensioners, HCC or Children.

New Patient Form Medical History Form

Fees

Our practice is a private billing clinic. Fees vary depending on your concession category and MyMedicare registration status.

We require your concession card details to activate any bulk bill entitlements. Medicare rebates can be processed on your behalf for any private patient fees.

Pension Card Holders (Blue), Commonwealth Seniors Health Card (Orange) , Health Care Card Holders (Green), & Children (15 years and under):

Bulk billed consultations Monday to Friday
Approximately $55.10 out-of-pocket on Saturday (standard consultation)
GAP $55 for excisions at all times

Full-Time Students (16 years and over) 

$24.65 out-of-pocket Monday to Friday
Approximately $55.10 out-of-pocket on Saturday (standard consultation)
GAP $65 for excisions at all times

Private Patients (16 years and over)

Approximately $55.10 out-of-pocket (standard consultation)
GAP $85 for excisions at all times

DVA GOLD & Eligible White Card Holders

Bulk billed Monday to Friday
Approximately $55.10 out-of-pocket on Saturday (standard consultation)
Nil GAP for excisions at all times

Aboriginal and Torres Strait Islander Patients

Bulk billed Monday to Friday
Approximately $55.10 out-of-pocket on Saturday (standard consultation)
Nil GAP for excisions at all times

MyMedicare Registered Patients

From 1st July 2025 patients registered with MyMedicare will activate rebates for longer telehealth consultations and chronic disease care plans.

(Ask our reception team for more information or register for MyMedicare online: https://www.health.gov.au/our-work/mymedicare/patients )

Payment

All accounts must be settled on the day of service; no accounts are issued.

Fees may be paid by cash or card.

Eligible Concession Card or Full time student ID's: (must be sighted by staff to activate)

Non-attendance

It is our practice policy to charge a fee of $45.00 for failing to attend appointments and a $25.00 fee if you cancel your appointment with less than 2 hours’ notice.

Time is our most precious commodity - as a courtesy to your Doctor and other patients please be considerate of their time.

We have a cancellation list for patients most days, it may be yourself or a family member or someone you know that benefits from advising us when you can’t make your appointment.

Home visits

Home visits are available for regular patients of this practice whose condition prevents them from attending the surgery and prior arrangement made with the individual doctor.

Teaching

We are committed to providing teaching placements for health professional. This includes:

• GP Registrars
• Medical students
• Nursing students
• Allied Health students
• High school work experience

You will be informed if there is a Third-Party observing consultations on the day of your appointment. If you have any concerns with students being present during your consultation please let your doctor, nurse or receptionist know. You are under no obligation to allow a third party to observe and your healthcare will not be compromised if you decline.